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Troubleshooting Emailify

Figma โ€‹

Figma email designs created outside of Emailify are not supported

Setting image format overrides

Freezing issue with Figma 'Scroll Wheel' or 'Drag to Pan' settings enabled

Adding links to normal Figma text layer paragraph/content

Adding superscript or subscript text

Blank file extensions using Figma desktop app on Windows

Optimizing your designs to reduce the size of the HTML export

Emailify settings panel options not appearing when clicking an Emailify Figma layer

UTM tag query string parameters getting striped out when sending your HTML email

Pixelated image exports

VPN may be required in China

Image uploads being blocked on your network

Email Clients โ€‹

Forwarding any HTML email templates breaks them

Dark mode overrides are only supported on iOS/Mac Apple Mail apps

Thin white sub-pixel lines on stacked mobile images

Google/Custom Font embeds are only supported on iOS/macOS Apple Mail apps

Form elements in emails are not supported

Understanding how image blocking works in some clients

Email clients adding blue links to dates, phone numbers and addresses

Certain VPNs may be blocked from displaying uploaded images

Email signatures do not support custom fonts

VPNs may cause some social media links not to open correctly

Outlook โ€‹

Border radius not showing in Outlook

Button height collapsing on Outlook.com (due to not having a real URL)

1px white line on 'reversed order' rows in certain Outlook versions

Uppercase text with accents (diacritics) getting cut off

The random '1px line' Outlook bug

Gmail โ€‹

Gmail clipping the email

Buttons with white text turning black in Gmail mobile app in dark mode

Columns stacking on desktop in Gmail

Gmail mis-translating English-only emails into other languages

GIFs โ€‹

Converting videos into animated GIFs for your emails

Colors/gradients in GIFs look a bit grainy

Transparency isn't showing in GIFs

Keeping your original GIF file during export (by maintaining the aspect ratio)

GIF image not showing in Gmail (file size limit)

Klaviyo โ€‹

Klaviyo template editor (sometimes) crashes when GIFs are used in your email design

Extra padding around text blocks in editable Klaviyo templates

MailChimp โ€‹

Enabling editable images will use blurrier @1x images (instead of @2x retina)