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Troubleshooting Emailify
Figma
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Figma email designs created outside of Emailify are not supported
Setting image format overrides
Freezing issue with Figma 'Scroll Wheel' or 'Drag to Pan' settings enabled
Adding links to normal Figma text layer paragraph/content
Adding superscript or subscript text
Blank file extensions using Figma desktop app on Windows
Optimizing your designs to reduce the size of the HTML export
Emailify settings panel options not appearing when clicking an Emailify Figma layer
UTM tag query string parameters getting striped out when sending your HTML email
Pixelated image exports
VPN may be required in China
Image uploads being blocked on your network
Email Clients
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Forwarding any HTML email templates breaks them
Dark mode overrides are only supported on iOS/Mac Apple Mail apps
Thin white sub-pixel lines on stacked mobile images
Google/Custom Font embeds are only supported on iOS/macOS Apple Mail apps
Form elements in emails are not supported
Understanding how image blocking works in some clients
Email clients adding blue links to dates, phone numbers and addresses
Certain VPNs may be blocked from displaying uploaded images
Email signatures do not support custom fonts
VPNs may cause some social media links not to open correctly
Outlook
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Border radius not showing in Outlook
Button height collapsing on Outlook.com (due to not having a real URL)
1px white line on 'reversed order' rows in certain Outlook versions
Uppercase text with accents (diacritics) getting cut off
The random '1px line' Outlook bug
Gmail
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Gmail clipping the email
Buttons with white text turning black in Gmail mobile app in dark mode
Columns stacking on desktop in Gmail
Gmail mis-translating English-only emails into other languages
GIFs
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Converting videos into animated GIFs for your emails
Colors/gradients in GIFs look a bit grainy
Transparency isn't showing in GIFs
Keeping your original GIF file during export (by maintaining the aspect ratio)
GIF image not showing in Gmail (file size limit)
Klaviyo
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Klaviyo template editor (sometimes) crashes when GIFs are used in your email design
Extra padding around text blocks in editable Klaviyo templates
MailChimp
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Enabling editable images will use blurrier @1x images (instead of @2x retina)