Documentation Index

For the complete documentation index, see llms.txt. Markdown versions of docs pages are available through the page's alternate Markdown link.

Current page: Hypermatic support and FAQs - Find the right Hypermatic help for purchases, licenses, Figma plugins, troubleshooting, security reviews, and private account questions.. Machine-readable page: /faq.md.

Hypermatic support and FAQs

Find the right Hypermatic help for purchases, licenses, Figma plugins, troubleshooting, security reviews, and private account questions.

Use this page to find support information that applies across all Hypermatic Figma plugins.

Choose a topic below for self-serve guidance. For a private purchase, subscription, refund, license key, billing email, or file-specific plugin issue, email [email protected].

Billing, pricing, and purchases ​

Pricing and PDF quotes

Current pricing, seat examples, checkout guidance, and PDF quote links.

Billing and cancellations

Manage subscriptions, update payment details, cancel plans, and understand VAT.

Receipts and PDF invoices

Find Gumroad receipts, generate PDF invoices, and get help with missing receipts.

Refund policy

Understand the initial purchase refund policy and the renewal review process.

Procurement and vendor forms

Information for purchase orders, vendor setup, quote approvals, and procurement reviews.

Licenses, seats, and trials ​

How licenses work

Learn how Hypermatic licenses are delivered, activated, and used with Figma plugins.

Managing license seats

Understand seat counts, team access, license-user changes, and multi-seat plans.

Free Pro trials

How free Pro trial runs work and what to do when a trial has already been used.

Setup and troubleshooting ​

Install, run, and uninstall plugins

Basic Figma plugin installation, launch, update, and uninstall steps.

Figma plugin basics

General plugin behavior, Figma account boundaries, file access, and common concepts.

Common issues

Quick fixes for activation, browser, download, Figma, and plugin workflow issues.

Network, VPN, and firewall

Help for company networks, blocked downloads, proxy settings, and firewall allowlists.

Security and account help ​

Contact and account help

Where to go for receipt recovery, Gumroad account issues, license access, and private support.

Security overview

Start here for plugin-specific security pages and general security review links.

Privacy and data access

How Hypermatic handles support logs, plugin data boundaries, and privacy or deletion questions.

Vendor review

Company, product, security, privacy, and procurement information for review teams.

Get private account help ​

Email [email protected] for private purchase, subscription, refund, license-key, billing-email, or plugin-file questions.

For Gumroad checkout, receipt-account, or payment-account issues, contact [email protected].