Start here for general Hypermatic support questions that apply across the Figma plugins.

Use these articles for pricing, PDF quotes, licenses, seats, billing, receipts, refunds, procurement, Figma plugin basics, troubleshooting, and security review. If you need help with a private purchase, subscription, refund, license key, billing email, or file-specific plugin issue, email [email protected].

Billing, pricing, and purchases

Pricing and PDF quotes

Current pricing, seat examples, checkout guidance, and PDF quote links.

Billing and cancellations

Manage subscriptions, update payment details, cancel plans, and understand VAT.

Receipts and PDF invoices

Find Gumroad receipts, generate PDF invoices, and get help with missing receipts.

Refund policy

Understand the initial purchase refund policy and the renewal review process.

Procurement and vendor forms

Information for purchase orders, vendor setup, quote approvals, and procurement reviews.

Licenses, seats, and trials

How licenses work

Learn how Hypermatic licenses are delivered, activated, and used with Figma plugins.

Managing license seats

Understand seat counts, team access, license-user changes, and multi-seat plans.

Free Pro trials

How free Pro trial runs work and what to do when a trial has already been used.

Setup and troubleshooting

Install, run, and uninstall plugins

Basic Figma plugin installation, launch, update, and uninstall steps.

Figma plugin basics

General plugin behavior, Figma account boundaries, file access, and common concepts.

Common issues

Quick fixes for activation, browser, download, Figma, and plugin workflow issues.

Network, VPN, and firewall

Help for company networks, blocked downloads, proxy settings, and firewall allowlists.

Security and account help

Contact and account help

When to email support, what details to include, and where account-specific help happens.

Security overview

Start here for plugin-specific security pages and general security review links.

Privacy and data access

General information about Figma files, customer data, third-party services, and support boundaries.

Vendor review

Company, product, security, privacy, and procurement information for review teams.

Need account-specific help?

Email [email protected] for private purchase, subscription, refund, license-key, billing-email, or plugin-file questions.

For Gumroad checkout, receipt-account, or payment-account issues, Gumroad support may also be needed at [email protected].