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Current page: Network, VPN, firewall, and regional troubleshooting - How VPNs, company networks, firewalls, card checks, Gumroad checkout, plugin activation, and regional blocking can affect Hypermatic plugin workflows.. Machine-readable page: /troubleshooting/network-vpn-firewall.md.

Network, VPN, firewall, and regional troubleshooting

How VPNs, company networks, firewalls, card checks, Gumroad checkout, plugin activation, and regional blocking can affect Hypermatic plugin workflows.

Some Hypermatic support issues are caused by the network rather than the plugin itself. Company firewalls, VPNs, regional blocking, browser policies, and payment-provider checks can affect checkout, license activation, image uploads, integrations, or plugin resources.

Checkout fails or my card is blocked ​

If Gumroad checkout fails or your card is blocked:

  1. Turn off your VPN and retry.
  2. Switch to a different Wi-Fi network or mobile hotspot.
  3. Check that the ZIP code and billing location match your card.
  4. Try a different card.
  5. Contact [email protected] if Gumroad needs to review the payment.

Gumroad handles checkout and payment processing.

License activation does not connect ​

If plugin activation cannot connect:

  1. Turn off VPN and retry.
  2. Try another network or mobile hotspot.
  3. Restart the Figma desktop app or refresh Figma in the browser.
  4. Ask your IT team whether Figma plugin network requests are blocked.
  5. If you are in a region where some services may be blocked, try a trusted VPN.

I am in China and activation fails ​

Some account or activation services may be blocked by regional network restrictions. If you are in China and a valid license key fails to activate, you may need to use a VPN to complete activation.

Image uploads or integrations are blocked ​

Some plugins offer optional upload or third-party integration workflows. If an upload or integration warning appears, the network may be blocking the destination service.

Try:

  1. Tether to a mobile hotspot.
  2. Retry without VPN.
  3. Retry with a trusted VPN if the local network blocks the service.
  4. Ask IT whether the relevant service is blocked by firewall policy.

How do I know whether the network is the cause? ​

A quick test is to retry the same plugin workflow on a different network. If it works on a mobile hotspot but not on the company network, the company network is likely blocking something.

What should I send to support? ​

Email [email protected] with:

  • Product name
  • Screenshot of the warning or error
  • Whether VPN was on or off
  • Whether a mobile hotspot worked
  • Whether you are using Figma desktop or browser
  • The country/region if regional blocking may be involved

Do not send card numbers, passwords, or private credentials.