Hypermatic support tools, Figma plugins, Gumroad, and optional integrations have different data boundaries.
| Surface | Access boundary |
|---|---|
| Support chat and docs search | General questions and logged support interactions; no Figma-file or Gumroad-account access |
| Hypermatic Figma plugins | Relevant content in the current Figma file while the plugin is running |
| Gumroad | Checkout, payments, receipts, and subscription management |
| Optional connected features | Depends on the plugin, feature, and service you choose |
Support chat and documentation-search records
Hypermatic stores questions submitted to the Eva support chat, Eva's completed answers, and queries submitted through the documentation search and Ask AI interfaces. These records are used to review answer quality, identify missing documentation, and improve customer support.
Audit records use anonymous conversation identifiers and are automatically removed after 90 days. Before storage, the logging system redacts recognizable email addresses, card-like number strings, and long token or license-like values. Automated redaction cannot identify every kind of sensitive information, so do not submit license keys, payment details, passwords, private company information, or other credentials through chat or docs search.
The audit log records the page path and whether an answer came from a built-in support reply or Algolia. It does not give the support assistant access to Gumroad accounts, Figma files, payment data, or other private customer systems.
For account-specific help, email [email protected] privately.
Private account data
The support chat answers general questions from public Hypermatic docs and product information. It does not access private customer data, payment details, invoices, Gumroad subscriptions, license keys, Figma files, or internal company data.
For account-specific help, email Adam privately with the product name and purchase email address.
Support access to Figma files
The support chat does not open, view, inspect, or modify your Figma files. For a file-specific issue, email screenshots, exported files, or a minimal reproduction that does not include sensitive content.
Hypermatic Figma plugins can only work with the current Figma file while the plugin is running and only for the workflow you choose.
Plugin access to the current Figma file
A Figma plugin can work with the current Figma file while it is running. Hypermatic plugins use the parts of the current file needed for the workflow you choose, such as selected frames, layers, images, text, or export settings.
The exact data used depends on the plugin and feature.
Local and connected plugin workflows
No single statement applies to every feature in every plugin. Many export and generation workflows happen inside the Figma plugin and download files directly to your computer. Some optional features may connect to external services, such as official third-party APIs, hosted image upload workflows, or shareable output workflows.
Check the plugin-specific security page before making a security decision:
- Bannerify Security
- Commentful Security
- Convertify Security
- CopyDoc Security
- Crypto Security
- Emailify Security
- Favvy Security
- HyperCrop Security
- Pitchdeck Security
- Pixelay Security
- TinyImage Security
- Weblify Security
Ask about deleting uploaded or hosted data
Start by checking the plugin-specific security page for the exact workflow you used. Some Hypermatic features keep everything local in Figma or download files straight to your computer, while some optional workflows may upload assets or create hosted outputs when you choose those features.
That means deletion questions need the exact plugin and workflow before anyone can answer responsibly. If you need help checking whether anything should be removed, email [email protected] with the plugin name, the feature you used, and any relevant link or asset details.
The support chat can link you to the public docs, but it cannot inspect private files, look up account records, or delete anything from your account.
Keep credentials out of chat
Do not paste private license keys, card details, passwords, or internal credentials into chat.
If you need license help, email [email protected] privately with the product name and purchase email address. Only include the license key if it is necessary for support.
Payment processing
Hypermatic uses Gumroad for online checkout and payment processing. Gumroad sends receipts, manages checkout, and provides membership management links.
For Gumroad checkout or receipt-account issues, contact [email protected]. For Hypermatic license or product support, email [email protected].
Custom security questionnaires
Hypermatic provides public security and privacy documentation. Custom vendor forms, custom procurement paperwork, and bank-transfer purchasing are not supported.
For review information, see Vendor review information.