Hypermatic Pro subscriptions are sold through Gumroad. Gumroad handles checkout, receipts, payment processing, subscription management links, and many payment-account updates.

For account-specific Hypermatic help, email [email protected]. For Gumroad receipt-account or payment-platform issues, Gumroad support may be needed at [email protected].

How do I cancel a Hypermatic subscription?

You can cancel a plan at any time from the Manage membership or subscription settings link in any Gumroad email receipt.

Typical steps:

1. Open the Gumroad receipt for the Hypermatic product.
2. Click Manage membership or subscription settings.
3. Click Cancel membership.
4. Keep the confirmation email for your records.

If you cannot find the receipt, try Gumroad charge lookup.

How do I get help cancelling a subscription?

Hypermatic subscriptions are cancelled from the Manage membership or subscription settings link in your Gumroad receipt. If you need help finding the right self-serve path, the support chat can explain the steps.

If you cannot find the receipt or the self-serve link is not working, email [email protected].

How do I update payment details?

Open a Gumroad receipt, click Manage membership or subscription settings, then choose the option to use a different card or update membership payment details.

If the payment update fails, try turning off your VPN, changing Wi-Fi network, checking that the ZIP code and billing address match the card, or using another card.

What should I do if my card is declined or checkout is blocked?

Try these steps:

1. Turn off any VPN and retry checkout.
2. Switch to another Wi-Fi or mobile hotspot.
3. Check that the ZIP code and billing area match your credit card.
4. Try a different card.
5. Contact [email protected] if Gumroad needs to review the checkout.

Gumroad handles the payment processing, so card-block or payment-platform issues often need Gumroad support.

How do I add or remove seats?

Open a Gumroad receipt, click Manage membership or subscription settings, then use the plus or minus buttons under Seats to update the total number of seats.

Use the Hypermatic License Manager if you only need to change which Figma users are linked to the existing seats.

What happens when I add seats?

When you add seats, Gumroad normally charges a prorated amount immediately. This aligns the new seats with the subscription's current renewal date.

For example, if you add extra yearly seats partway through the year, the immediate charge reflects the remaining portion of the current billing cycle.

What happens when I remove seats?

Removing seats usually updates the subscription price at the end of the current billing cycle. If you also need to free a seat for another user, remove the old user in the Hypermatic License Manager.

Does cancelling immediately disable my license?

Cancellation and license access are not always the same thing. A subscription can be set to cancel while access remains active until the paid-through date.

For account-specific cancellation status, email [email protected].

How do I generate an invoice or VAT invoice?

Open the Gumroad receipt and click Generate invoice. You can enter invoice details and download a PDF invoice.

If you need to add a VAT ID, use the invoice flow from the Gumroad receipt. If you entered a valid VAT ID during checkout, VAT should not be charged during checkout.

Where should billing questions go?

For general billing questions, the support chat can explain the workflow, link to Gumroad charge lookup, link to the quote generator, and explain how seats and pricing work.

Private billing changes need Gumroad or email support. Use those channels for purchase lookups, subscription checks, cancellations, refunds, card updates, receipt email changes, or license-key changes.