Hypermatic Pro subscriptions are sold through Gumroad. Use the Manage membership or subscription settings link in a Gumroad receipt to manage the subscription.
| What you need to do | Where to do it |
|---|---|
| Cancel, change payment method, update a card, or change paid seats | The management link in your Gumroad receipt |
| Find a missing purchase | Gumroad charge lookup |
| Manage which Figma users occupy seats | Hypermatic License Manager |
| Get private Hypermatic account help | [email protected] |
| Resolve a Gumroad account or payment-platform issue | [email protected] |
How do I see my subscription information?
Open a Gumroad receipt for the Hypermatic product, then use Manage membership or the subscription settings link. That page shows the subscription status, billing cycle, seat count, renewal timing, and payment-management options.
If you do not have the receipt, try Gumroad charge lookup or see Contact and account help.
Cancel a subscription
- Open the Gumroad receipt for the Hypermatic product.
- Select Manage membership or the subscription settings link.
- Select Cancel membership.
- Keep the confirmation email for your records.
Will I lose access immediately after I cancel?
Cancellation does not always disable the license immediately. Access may remain active until the paid-through date. For account-specific status, email [email protected].
Change payment method, update card details, or replace the credit card on file
Open a Gumroad receipt, click Manage membership or subscription settings, then choose the option to use a different card or update membership payment details.
If you need to update the credit card on file for an existing subscription, this is the same workflow.
If the payment update fails, try turning off your VPN, changing Wi-Fi network, checking that the ZIP code and billing address match the card, or using another card.
Fix a declined card or blocked checkout
Try these steps:
- Turn off any VPN and retry checkout.
- Switch to another Wi-Fi or mobile hotspot.
- Check that the ZIP code and billing area match your credit card.
- Try a different card.
- Contact [email protected] if Gumroad needs to review the checkout.
Gumroad handles the payment processing, so card-block or payment-platform issues often need Gumroad support.
Change the number of paid seats
Open a Gumroad receipt, click Manage membership or subscription settings, then use the plus or minus buttons under Seats to update the total number of seats.
Use the Hypermatic License Manager if you only need to change which Figma users are linked to the existing seats.
What happens when I add seats?
When you add seats, Gumroad normally charges a prorated amount immediately. This aligns the new seats with the subscription's current renewal date.
For example, if you add extra yearly seats partway through the year, the immediate charge reflects the remaining portion of the current billing cycle.
What happens when I remove seats?
Removing seats usually updates the subscription price at the end of the current billing cycle. If you also need to free a seat for another user, remove the old user in the Hypermatic License Manager.
Generate an invoice or VAT invoice
Open the Gumroad receipt and click Generate invoice. You can enter invoice details and download a PDF invoice.
If you need to add a VAT ID, use the invoice flow from the Gumroad receipt. If you entered a valid VAT ID during checkout, VAT should not be charged during checkout.
Get billing help
For general billing questions, the support chat can explain the workflow, link to Gumroad charge lookup, link to the quote generator, and explain how seats and pricing work.
Private billing changes need Gumroad or email support. Use those channels for purchase lookups, subscription checks, cancellations, refunds, card updates, receipt email changes, or license-key changes.