---
url: "/faq.md"
description: "Find the right Hypermatic help for purchases, licenses, Figma plugins, troubleshooting, security reviews, and private account questions."
---

# Hypermatic support and FAQs

> Find the right Hypermatic help for purchases, licenses, Figma plugins, troubleshooting, security reviews, and private account questions.

Use this page to find support information that applies across all Hypermatic Figma plugins.

Choose a topic below for self-serve guidance. For a private purchase, subscription, refund, license key, billing email, or file-specific plugin issue, email [adam@hypermatic.com](mailto:adam@hypermatic.com).

## Billing, pricing, and purchases

  - [Pricing and PDF quotes](/faq/pricing.md): Current pricing, seat examples, checkout guidance, and PDF quote links.
  - [Billing and cancellations](/faq/billing.md): Manage subscriptions, update payment details, cancel plans, and understand VAT.
  - [Receipts and PDF invoices](/faq/receipts.md): Find Gumroad receipts, generate PDF invoices, and get help with missing receipts.
  - [Refund policy](/faq/refunds.md): Understand the initial purchase refund policy and the renewal review process.
  - [Procurement and vendor forms](/faq/procurement.md): Information for purchase orders, vendor setup, quote approvals, and procurement reviews.

## Licenses, seats, and trials

  - [How licenses work](/faq/licenses.md): Learn how Hypermatic licenses are delivered, activated, and used with Figma plugins.
  - [Managing license seats](/faq/seats.md): Understand seat counts, team access, license-user changes, and multi-seat plans.
  - [Free Pro trials](/faq/trials.md): How free Pro trial runs work and what to do when a trial has already been used.

## Setup and troubleshooting

  - [Install, run, and uninstall plugins](/figma/install-run-uninstall.md): Basic Figma plugin installation, launch, update, and uninstall steps.
  - [Figma plugin basics](/figma/plugin-basics.md): General plugin behavior, Figma account boundaries, file access, and common concepts.
  - [Plugin tutorials and walkthroughs](/figma/plugin-basics#find-plugin-tutorials-and-walkthroughs): Start from the right plugin tutorials page and find guided workflow examples faster.
  - [Common issues](/troubleshooting/common-issues.md): Quick fixes for activation, browser, download, Figma, and plugin workflow issues.
  - [Network, VPN, and firewall](/troubleshooting/network-vpn-firewall.md): Help for company networks, blocked downloads, proxy settings, and firewall allowlists.

## Security and account help

  - [Contact and account help](/faq/contact-and-account-help.md): Where to go for receipt recovery, Gumroad account issues, license access, and private support.
  - [Security overview](/security.md): Start here for plugin-specific security pages and general security review links.
  - [Privacy and data access](/security/privacy-and-data-access.md): How Hypermatic handles support logs, plugin data boundaries, and privacy or deletion questions.
  - [Vendor review](/security/vendor-review.md): Company, product, security, privacy, and procurement information for review teams.

## Get private account help

Email [adam@hypermatic.com](mailto:adam@hypermatic.com) for private purchase, subscription, refund, license-key, billing-email, or plugin-file questions.

For Gumroad checkout, receipt-account, or payment-account issues, contact [support@gumroad.com](mailto:support@gumroad.com).