Netskope blocking the Commentful web app from loading

There is a known issue with Netskope blocking access to Firebase databases; to resolve this, please ensure you allow firestore.googleapis.com:443 (as per this thread).

VPN may be required in China

Note, if you're in China, the accounts server may be blocked by "The Great Firewall of China". If you're seeing an activation error, despite using a valid key, you will likely need to use a VPN to resolve the issue.

'An error occurred while loading the plugin environment'

This may happen in the Figma desktop app if the Use Developer VM debug setting in Figma is enabled by mistake; you can make sure it's turned off by right-clicking anywhere on your Figma canvas, hovering over Plugins, then hovering over Development, and making sure that the Use Developer VM is unchecked; after it is unchecked (and does not have a tick icon next to it), re-running the Figma plugin should work as expected.

Does Commentful work with Figma Slides?

Commentful currently runs in regular Figma design files, not in Figma Slides files.

If you need to use Commentful with slide content, copy the slides into a regular Figma design file first, then run Commentful there to sync Figma comments, manage todos, or create external review links.