---
url: "/figma/plugin-basics.md"
description: "General Figma plugin behavior, account boundaries, file access, plugin permissions, Pro activation, and safe troubleshooting for Hypermatic plugins."
---

# Figma plugin basics for Hypermatic users

> General Figma plugin behavior, account boundaries, file access, plugin permissions, Pro activation, and safe troubleshooting for Hypermatic plugins.

Hypermatic products are Figma plugins. They run inside Figma and use Figma's plugin environment to read the parts of the current Figma file needed for the workflow.

## What can a Figma plugin access?

A Figma plugin can work with the current Figma file while it is running. The exact data used depends on the plugin and the workflow you choose.

Running a Hypermatic plugin does not give support chat access to your Figma files, Gumroad purchases, or private account details.

## What Figma file access does support have?

No. The support chat answers from public support content. It does not access your Figma file, inspect private designs, look up Gumroad purchases, or perform account actions.

## Why does a plugin need to load images from my Figma file?

Some workflows export images, compress images, compare images, generate previews, or render a design into another format. For those workflows, Figma may need to make image data available to the plugin before export.

If Figma is still loading large images in the file, an export can be slower or image quality can look incomplete until the source images finish loading.

## Why can plugin performance vary by Figma file?

Large Figma files, many pages, many frames, large images, embedded media, or complex nested layers can all make plugin workflows slower.

If a plugin is slow or stuck, try copying only the relevant frames to a new blank Figma page or file, then run the plugin there.

## How does Pro activation work?

After purchase, Gumroad sends a receipt containing your license key. Run the plugin, click the upgrade or unlock option, and paste the license key.

If the key does not work, make sure you pasted the license key itself, not the order ID or receipt number.

See [How Hypermatic Pro licenses work](/faq/licenses).

## What should I do before reporting a plugin bug?

Try to collect a small reproducible example:

- Product name
- Screenshot or short video
- Exported file or ZIP if relevant
- Figma page/frame where it happens
- Exact error message
- Whether it happens in the Figma desktop app, browser, or both

Then email [adam@hypermatic.com](mailto:adam@hypermatic.com).