---
url: "/faq/contact-and-account-help.md"
description: "When to use the support chat, when to email Adam, when to contact Gumroad, and what information to include for Hypermatic account, billing, license, and plugin support."
---

# Contact and account-specific help

> When to use the support chat, when to email Adam, when to contact Gumroad, and what information to include for Hypermatic account, billing, license, and plugin support.

This page helps you choose the right support path for Hypermatic products, billing, licenses, refunds, procurement, and private account questions.

Use the support chat for general product questions, pricing explanations, quote links, licensing concepts, security docs, and common troubleshooting steps. Email Adam for private account work. Contact Gumroad for Gumroad account or checkout-platform issues.

- General Hypermatic support: [adam@hypermatic.com](mailto:adam@hypermatic.com)
- Gumroad checkout or receipt-account issues: [support@gumroad.com](mailto:support@gumroad.com)
- Gumroad charge lookup: [https://app.gumroad.com/charge](https://app.gumroad.com/charge)
- License seat manager: [https://license.hypermatic.com/](https://license.hypermatic.com/)
- PDF quote generator: [https://quote.hypermatic.com/](https://quote.hypermatic.com/)

## What can the support chat help with?

Use the support chat for public, general support questions from the Hypermatic docs, including:

- Pricing and seat calculations
- Direct Gumroad checkout links
- PDF quote generator links
- Free Pro trial runs
- General license and seat concepts
- Receipts and invoice workflow
- Cancellation workflow
- Security and privacy docs
- Figma plugin installation basics
- Common troubleshooting steps

## When should you use email instead of chat?

Use email or Gumroad support when a request involves private purchase records, Gumroad subscriptions, refunds, billing email changes, license keys, license-seat changes, private customer data, Figma files, or custom procurement paperwork. The support chat is best for general guidance and links to the right self-serve workflow.

## When should you email Adam?

Email [adam@hypermatic.com](mailto:adam@hypermatic.com) when you need account-specific help, such as:

- A refund request
- A license key that is not working
- Help matching a purchase to an email address
- A plugin bug that needs a file or screenshot reviewed
- A subscription status question that needs private account verification
- A pricing or quote question that does not match the self-serve quote generator

## What should you include when emailing Adam?

Include enough context to investigate quickly:

- Product name
- Purchase email address, if relevant
- License key only if it is necessary and you are emailing privately
- Screenshot or short video for plugin issues
- Exported file or ZIP if the issue involves exported output
- Figma page/frame name if a plugin issue happens in a specific location
- The exact error message, if one appears

Do not send card numbers, passwords, or private credentials.

## When should you contact Gumroad?

Contact [support@gumroad.com](mailto:support@gumroad.com) for Gumroad account or checkout-platform issues, such as:

- Card checkout review or payment-platform blocking
- Changing the email address attached to Gumroad receipts
- Gumroad receipt-account access
- Problems with Gumroad's charge lookup page

If you need Hypermatic-specific refund, license, or plugin help, email Adam.