---
url: "/faq/billing.md"
description: "Billing help for cancellations, payment updates, seat changes, VAT, and refunds."
---

# Billing

> Billing help for cancellations, payment updates, seat changes, VAT, and refunds.

## Cancel Subscription

You can cancel your plan at any time by clicking the **subscription settings** or **manage membership** link at the bottom of any email receipt sent from [Gumroad](https://gumroad.com/) and then clicking on the **Cancel membership** button.

> **Tip:** Please email [support@gumroad.com](mailto:support@gumroad.com) if you can't find your receipt.

## Update Payment Details

You can update your payment details at any time by clicking the **subscription settings** or **manage membership** link at the bottom of any email receipt sent from [Gumroad](https://gumroad.com/) and then clicking on the **Use a different card?** button, add your new credit card details and click the **Update membership** button.

> **Info:** If you're having any issues with payments going through, please try turning off any VPN that you may be using, which should help with this; please also ensure that the Zip code and area details matches the location of your credit card, too. If you're still having any issues, please reach out to [support@gumroad.com](mailto:support@gumroad.com)

## Upgrade/Downgrade Seats

You can add or remove seats on your license at any time by clicking the **subscription settings** or **manage membership** link in any email receipt sent from [Gumroad](https://gumroad.com), then clicking on the plus (**+**) or minus (**-**) buttons under **Seats** to the total number you need on your license, and click the **Update membership** button.

> **Tip:** If you need to free up any seat(s) on your existing license for a new Figma user on your team to use instead, you can [self-manage your license seats](https://license.hypermatic.com) and remove any Figma users who no longer need to be linked to your key.

> **Info:** If you're having any issues with payments going through, please try turning off any VPN that you may be using, which should help with this; please also ensure that the Zip code and area details matches the location of your credit card, too. If you're still having any issues, please reach out to [support@gumroad.com](mailto:support@gumroad.com)

## Prorated Pricing When Upgrading Seats

Gumroad uses prorated pricing to calculate the exact amount when adding extra seats to an existing subscription, which can be a bit confusing at first glance, but ensures you are paying exactly the right amount for any additional seats to an existing active license.

If we use an example of an existing annual TinyImage license with 1 seats on it (billed yearly at $192/year), and we want to upgrade the license to have 2 seats on it during the year.

Essentially, when you upgrade seats on a subscription, it will take the total price for those seats (eg. $384 for 2 TinyImage seats in this case) and subtract/discount the unused period from your _existing_ billing cycle, and only charge that _remaining_ amount, depending on how many days remain in your current billing cycle (eg. so let's say, $243.18, in this case).

Importantly, **the billing cycle date will also get reset** from 1 year from today's date (or 1 month from today's date, if you're billed monthly) when you upgrade the seats on your license; for example, upgrading your annual subscription on January 25th 2025 means your next billing date will be on January 25th 2026 for the full amount of $384 again.

## VAT Refunds

If you open your email receipt, then click the "Manage membership" link, you can generate an invoice from there and input a VAT ID, which will automatically refund the VAT.

If you enter your VAT ID upon checkout initially, it shouldn't charge you at all.

## 30 Day Refund Policy

We really want you to get value from using our Figma plugins! If you don't see value **within the _first_ 30 days**, please [contact](https://hypermatic.com/contact) us for a full refund.

> **Warning:** Please note, we can't refund subscriptions that have passed the first 30 days since your original purchase.

> **Tip:** Please make a note of your subscription renewal dates, as we can't provide refunds if you accidentally forget to cancel your subscription after the first 30 days since your original purchase.