--- url: "/convertify/faq/troubleshooting.md" description: "Troubleshooting Convertify imports and exports across Figma, Adobe XD, and Sketch with common fixes." --- # Troubleshooting Convertify > Troubleshooting Convertify imports and exports across Figma, Adobe XD, and Sketch with common fixes. ## Figma ### Converting massive Figma files If you're happy to wait for the process to finish, Convertify can handle really large Figma files (tens of thousands of layers). If possible, try not to switch out of your Figma tab and let it run to completion. If you're converting files with 50,000+ layers (especially with lots of images), you'll likely experience some slower speeds when it comes to bundling up the final file. **Avoid grouping parent level artboards**. One thing that can slow down conversions is if your designs have your top-level artboards inside of a Figma "Group" (or across multiple "Group") layers. Leaving your artboards to be the parent level children will help speed up the conversion process. **File Splitting**. If the file is _really_ big and simply won't finish or takes too long to do in one go; a good approach is "splitting" your Figma page across multiple pages, and converting each smaller page one by one. This should help lighten the load on Convertify for bigger files. ### Adobe Illustrator (.ai) file isn't importing If you're dragging your .ai file into Convertify using the "Import Adobe Illustrator to Figma" option, you may need to open your .ai file in Illustrator again and re-save it to .ai with the **Create PDF Compatible File** checkbox selected; then if you drag that newly saved .ai file into Convertify, it should import. ### Thin white line around image exports Occasionally some images will contain a faint, thin white line around the edges. Figma [does this](https://twitter.com/Skcrub/status/1255544876701270017) if a layer isn't positioned on a rounded pixel value (e.g., Y: 156.76 or X: 56.3) will automatically result in this sub-pixel line getting included in the export. To resolve the issue, please ensure that your layer positions are all rounded pixel values. ### Blank file extensions using Figma desktop app on Windows There's a known issue with the Figma desktop app (only on Windows), which also happens for normal file exports from Figma. When you go to save your file, you may see an "all files" label. If you ignore this and continue by clicking "Save", it should still save the file with the correct extension and allow you to open it as expected after it has downloaded to your computer. If it still saves the file with a blank extension, you should be able to rename the file to manually append the correct extension to the file name. ### Pixelated image exports If you're converting your file while the image assets in Figma are still progressively loading, they may be exported looking pixelated, as the image wasn't fully loaded in the Figma file before it was exported. To resolve this, please ensure that all of the images have loaded 100% and are looking sharp inside the Figma file before converting your Figma file with the Convertify plugin. To help further with solving this issue, you can use the ["Downsizer" feature](https://docs.hypermatic.com/tinyimage/usage.html#downsizing-your-figma-layer-fills) to shrink down your image fills to match their layer size, which will shrink their file size and ensure they load much faster in your Figma file. ### VPN may be required in China Please note, if you're in China, the accounts server _may_ be blocked by "The Great Firewall of China". If you're seeing an activation error, despite using a valid key, you will likely need to use a [VPN](https://protonvpn.com/free-vpn/) to resolve the issue. ### 'An error occurred while loading the plugin environment' This may happen in the Figma desktop app if [the Use Developer VM](https://www.figma.com/plugin-docs/debugging/#developer-vm) debug setting in Figma is enabled by mistake; you can make sure it's turned off by **right-clicking** anywhere on your Figma canvas, hovering over **Plugins**, then hovering over **Development**, and making sure that the **Use Developer VM** is _unchecked_; after it is unchecked (and does _not_ have a tick icon next to it), re-running the Figma plugin should work as expected. ## Adobe XD ### Figma features missing in Adobe XD These features are available in Figma, but aren't native to Adobe XD, so they won't be carried over with the Convertify plugin. - Hiding parent artboards - Rotated parent artboards - Ellipsis with "arc" properties - Multiple fills/strokes on a layer - Vector layers that use corner radius - Strokes/fills applied to groups - Vertical alignment for text layers - Nested layer masks ### Installing Adobe XD If you're a Mac or Windows user, you can [install Adobe XD in Creative Cloud](https://creativecloud.adobe.com/apps/all/all-platforms/pdp/xd) (or download the `.dmg` installer [directly from here](https://creativecloud.adobe.com/apps/download/xd?promoid=B8NR3RT1&mv=other)), which should allow you to run it on your computer. You can also find the [Windows standalone installer](https://archive.org/details/adobe-xd-54.1.12.1-for-windows) online, too. ### Vertical Text Alignment in Adobe XD Vertically aligned text isn't supported in Adobe XD, so Convertify will attempt to emulate vertically aligned text (where possible) by offsetting the top position. ## Sketch ### Figma features missing in Sketch These features are available in Figma, but aren't native to Sketch, so they won't be carried over with the Convertify plugin. - Hiding parent artboards - Rotated parent artboards - Ellipsis with "arc" properties ### The Sketch file won't open If you're running an older version of Sketch, please ensure you select the version of Sketch you're using in Convertify before exporting the Figma file. Alternatively, if possible, updating your version of Sketch should help you get the best results with opening files exported from Convertify. If neither of these options work, it may be being caused by a bug in the plugin, in which case; please do [get in touch](https://hypermatic.com/contact/) and we'll try to publish a fix as soon as possible! ### Missing Fonts in Sketch There are some cases where you may need to click the "Missing Fonts" notification in Sketch and manually re-assign them if they're not currently installed on your computer. ### Text Clipping in Sketch If your text layer bounds (width/height) in Figma are smaller than the text size itself, Sketch will visually vertically clip if the height is shorter than the text itself, or it will put your text onto multiple lines if the width is shorter than the text itself. To resolve this when it occurs, you can adjust the width/height of your text layer(s) in Figma and re-export it for Sketch. ### Groups in Sketch Groups in Sketch can't have backgrounds, so Convertify will add a background "rectangle" layer to visually emulate group backgrounds from your Figma design. ### Image Crops in Sketch Non-destructive image cropping isn't supported in Sketch, so Convertify will transform your cropped images from Figma to a "masked" Sketch group, retaining your full original image and emulating its visual crop. ### Clip Content in Sketch "Clip content" doesn't exist on group layers in Sketch, so Convertify will create a "mask" layer at the bottom of the group to visually emulate clipping for Figma frames with clipped content enabled.